INFORMATION AND TERMS
Support and complaints
Last updated:
The support channel depends on where you purchased and what you need help with. Lootelio handles site issues and earlier direct Lootelio orders.
Catalogue and privacy
Contact Lootelio on Telegram. For errors, include the public page, a brief description, time observed and, if useful, a screenshot without personal data. For data requests, explain which information and action your request concerns.
A GGsel purchase
For payment, delivery, an incorrect item or a refund, use order correspondence with the seller and then marketplace support under its procedure. Verify contacts on GGsel. A message to Lootelio does not replace a marketplace order complaint.
Earlier orders and safety
For an earlier direct Lootelio order, contact us with a description and a non-secret order reference if available. The new site model does not cancel obligations for earlier orders.
Do not send passwords, Steam Guard or payment codes, Trade URLs, full card details or links containing access tokens. Hide personal data in screenshots. Response time depends on the issue; round-the-clock support and a fixed resolution deadline are not promised here.